Refund Policy

Last updated: 15 September 2026

This policy applies to the Combup Premium subscription. Combup's free features are not charged for. Returns of products you buy from stores are subject to that store's own return policy.

14-day refund on the first payment

You can request a full refund within 14 days of the first payment of a new Premium subscription, without giving a reason. Once the refund is approved, your subscription ends and your account returns to the Free plan.

Renewal payments

Monthly renewal payments are not partially or proportionally refunded for unused days of the billing period. You can cancel anytime; when you cancel, you are not charged for the next period and you keep Premium until the end of the period you paid for.

Refunds regardless of the 14-day period

The relevant payment is refunded, even after 14 days, in the following cases:

• you were charged more than once for the same period (duplicate charge),
• you were charged after cancelling your subscription,
• the Premium service could not be used for a technical reason and the problem was not fixed within a reasonable time,
• a refund is required by law.

How to request a refund

• Email [email protected] with your account email address and, if you have it, your Paddle order number, or
• use the link in the receipt Paddle sends after payment, or go to paddle.net.

How refunds are paid

Paddle pays approved refunds to the payment method you used (for example, your card). How long it takes to appear on your statement depends on your bank and payment method.

Your statutory rights

This policy does not limit your rights under consumer protection law. Under Turkish law, there may be no right of withdrawal for services performed instantly online; Combup nevertheless offers the 14-day refund on the first payment of a new subscription described above. Purchases are also subject to the Paddle Buyer Terms.

Contact

EMİRHAN GÜVEN GÜVEN YAZILIM HİZMETLERİ · Istanbul, Turkey · [email protected]