Terms of Service

Effective date: September 30, 2026

These terms apply when you use Combup US (combup.com/usa) and when you buy Combup Premium as a customer in the United States. By creating an account or subscribing you agree to them. If you do not agree, please do not use the service.

1. The service

Combup is a software service that collects the current products of US fashion stores and brands in one place, lets you search and filter them, and helps you find products and outfits with an AI assistant. Combup is not a store or a marketplace. The only thing Combup sells is the Combup Premium subscription. Combup does not sell the products you see, does not take payments for stores and is not a party to your purchases.

2. Product information and purchases

• Product names, prices, availability and images are collected regularly from stores' public pages. They can change at any time and may be out of date when you see them.
• The price, availability and terms that apply are the ones on the store's website when you buy. You buy on the store's own website, under that store's terms, shipping and return policies, and the store is responsible for the product and the sale.
• Combup does not currently receive commissions or payments from the stores shown. If that changes, we will say so clearly next to the links it applies to.

3. Account and age

• Combup is not directed to children. You must be at least 13 years old to use it. If you are under 18, you may use Combup only with the involvement of a parent or legal guardian, who should make any purchase.
• Keep your sign-in details secure and tell us at [email protected] if you think your account has been misused.
• You can delete your account at any time from the account menu. Deleting your account does not cancel a subscription billed by Apple; cancel that in your Apple ID settings.

4. Plans

The Free plan includes search, filters, price comparison, similar items, saved items and 5 AI assistant questions a day. Combup Premium adds photo search (find the closest matches in US stores from a photo of a piece; each search uses one question, refunded if nothing is found), price history with a check of whether a sale price is really lower than recent prices, price alerts (a notice in Combup, and by email if you ask for it, when a saved item drops to a meaningful or target price or your size comes back in stock), weekly picks (price and stock changes on your saved items and new arrivals, shown in Combup), and 100 questions a day; the same account works on Combup Türkiye. Price history covers the period since a product first appeared in our catalog, and we say so when there isn't enough history for a verdict. Alerts and picks use prices and stock we read from store pages at the time stated in each notice; they can change, and the store's own page and checkout are final. The current plans and prices are on the Pricing page.

5. Payment, sales tax and Paddle

Combup Premium on the web is sold by Paddle.com Market Ltd. (Paddle), our reseller and Merchant of Record. Paddle takes your payment, calculates and collects sales tax where it applies, issues your receipt and handles payment questions under its own buyer terms. Combup provides the service and support. The price is $4.99 per month in US dollars; sales tax is not included and, where it applies, is calculated for your location and shown at checkout before you pay. Your card details are handled by Paddle and never reach Combup.

If you buy Premium inside the iPhone app, Apple sells that subscription and Apple's terms apply to its payment, renewal, cancellation and refunds.

6. Automatic renewal and cancellation

• Premium is a subscription that renews automatically every month at $4.99 plus any applicable sales tax, charged to your payment method on each renewal date, until you cancel. We show these terms next to the subscribe button, and before you pay you confirm them in the checkout.
• After you subscribe, Paddle emails a receipt that shows the amount, the renewal date and a link to cancel.
• You can cancel online at any time: open the account menu, choose My subscription, then Manage subscription. You can also use Manage subscription on the Pricing page, the cancel link in any Paddle receipt, or write to [email protected]. You never need to call us.
• Cancellation takes effect at the end of the current billing period. You keep Premium until then and are not charged again.
• If a renewal payment fails, Paddle may retry it for a short time. Premium ends if the payment cannot be collected.

7. Refunds

You can get a full refund within 14 days of the first payment of a new Premium subscription, without giving a reason. The Refund Policy explains the other cases we refund and how to ask.

8. Price changes

We will email subscribers at least 30 days before a Premium price change takes effect. The new price applies from the first renewal after that notice. If you do not accept it, you can cancel before that renewal.

9. The AI assistant

• The assistant's suggestions are for general information and inspiration. They are generated by an AI model and can be incomplete or wrong. Check the product, size, material and price on the store's website before you buy.
• The assistant does not give professional advice of any kind, including medical, legal or financial advice.
• How your chats are processed, including by Anthropic, which provides the AI model, is explained in the Privacy Policy.
• Daily question allowances reset at midnight Turkey time and do not carry over. A message that fails for a technical reason is not counted.

10. Acceptable use

Please do not misuse Combup. For example, do not scrape or resell Combup's data or pages, access the service by automated means other than the features we provide, try to break or overload it or get around its limits, or use it to break the law or harm others. We may limit or suspend an account that does these things. If we close your account without a good reason, we will refund any unused part of a period you prepaid.

11. Disclaimers

To the extent permitted by applicable law, the service is provided "as is" and "as available", and we do not make warranties that are not stated in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the service will always be available or free of errors, or that product information from stores will always be accurate or complete.

12. Limitation of liability

To the extent permitted by applicable law, Combup is not liable for indirect, incidental, special or consequential damages, or for lost profits or lost data, and Combup's total liability for any claim relating to the service is limited to the greater of the amount you paid for Premium in the 12 months before the claim or $50.

This section does not limit liability for gross negligence, willful misconduct or fraud, for death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law. Some states do not allow the exclusion of certain warranties or the limitation of certain damages; in those states, the parts of Sections 11 and 12 that the law does not allow do not apply to you.

New Jersey residents: Sections 11 and 12 apply to you only to the extent permitted by New Jersey law. Any part of those sections that New Jersey law does not permit does not apply to you.

13. Store content, trademarks and takedown requests

• Store and brand names, product names, trademarks and product images belong to their owners. They are shown only to identify products and link to the stores that sell them. Combup is not affiliated with, sponsored by or endorsed by these stores or brands unless we say so.
• Combup's own software, design, texts and brand belong to Combup.
• Copyright or trademark complaints: if you believe something on Combup infringes your rights, email [email protected] with: (1) your name and contact details; (2) the work or mark you believe is infringed; (3) the address (URL) of the material on Combup; (4) a statement that you believe in good faith that the use is not authorized by the owner, its agent or the law; (5) a statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or authorized to act for the owner; and (6) your physical or electronic signature. We review notices promptly and remove or disable material that we find infringing. If your material was removed and you believe that was a mistake, you can reply with an explanation and we will review it again.
• Stores that do not want to be listed: a store or brand can ask us to remove its products by emailing [email protected] from an address at the store's domain. We apply the request within 48 hours. Our crawler, CombupBot, follows each site's robots.txt rules; see combup.com/bot.

14. Changes to these terms

We may update these terms. For material changes we will notify you by email or in the service before they take effect. If you keep using Combup after the change, the updated terms apply; if you do not agree, you can stop using the service and cancel your subscription.

15. Resolving problems and governing law

If you have a problem with Combup, please email [email protected] first and describe it. We will try in good faith to resolve it with you within 30 days, and we ask that you give us that chance before starting any formal proceedings.

These terms are governed by the laws of the Republic of Türkiye. This choice of law does not take away the protection of the mandatory consumer protection laws of the state where you live, which continue to apply to you, and it does not stop you from bringing a claim in the courts where you live when those laws allow it, including small claims court.

16. Accessibility

We aim for Combup US to meet the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. If something is hard to use, see our accessibility statement or email [email protected].

17. Who we are and contact

Combup is operated by EMİRHAN GÜVEN GÜVEN YAZILIM HİZMETLERİ, a sole proprietorship registered in Türkiye. Mailing address: Cennet Mah., Hürriyet Caddesi, Koza Apt. No: 83, Door 3, 34290 Küçükçekmece, Istanbul, Türkiye. Email: [email protected].