Privacy Policy
Effective date: September 30, 2026
This policy explains what personal information Combup collects when you use Combup US (combup.com/usa), how we use it, who we share it with, how long we keep it and how you can see, correct or delete it. In short: we use your information to run the service you ask for, we do not sell it, we do not share it for targeted advertising, and you can delete your account and data at any time.
Who we are
Combup is operated by EMİRHAN GÜVEN GÜVEN YAZILIM HİZMETLERİ, a sole proprietorship registered in Türkiye. Mailing address: Cennet Mah., Hürriyet Caddesi, Koza Apt. No: 83, Door 3, 34290 Küçükçekmece, Istanbul, Türkiye. Email: [email protected].
Information we collect
- Account: your email address, your name if you give it, and an irreversible hash of your password. If you sign in with Google or Apple, we receive an account ID, your email address (or Apple's private relay address) and your name. We never receive your Google or Apple password.
- Chats: the messages you write to the AI assistant, its replies and the products shown. They are kept with your account until you delete them or your account. We count how many questions you ask each day to apply your allowance.
- Photos for photo search (Premium): when you search with a photo, the image is read in memory on our server only for that search: we detect the clothing item and compute a visual fingerprint to compare it with products. We don't store the photo or the fingerprint, we don't use it to identify anyone, and we don't share it. Only a count of the search is kept for your daily allowance.
- Saved items and preferences: the products you save and any size or style preferences you choose to keep with your account.
- Price alerts and notifications (Premium): for each alert, the product, your target price, the color and sizes you picked and whether you want emails. If you tick the email box for an alert, we keep a record of that choice (date, IP address and the wording you agreed to). Your notifications in Combup are kept for 90 days.
- Weekly picks (Premium): each week we look at the items you saved and at new arrivals in our catalog to make your picks, and keep them for 12 weeks so you can look back. You can turn weekly picks off in the picks panel.
- Subscription records: if you buy Premium, Paddle sends us the limited information we need to manage it: Paddle customer, transaction and subscription IDs, the subscription status, the end of the current period and the result of each payment. We never receive your card number or billing address.
- Search statistics: a structured summary of searches (filters such as category and color) linked to an irreversible hash of a random browser ID, used to show trends, and anonymous counters such as which product was opened or when someone continued to a store, deleted after 90 days.
- Technical data: IP address and browser information in temporary server logs, used for security and to prevent abuse.
We do not collect precise location, and we do not use sensitive personal information to infer things about you. If you also use Combup Türkiye with the same account, the features you use there are described in its own privacy notice.
How we use it
To create and secure your account, show your chat history and saved items, find products and outfits for your requests, provide Premium, answer payment and refund requests, send account notices and the emails you allowed, prevent abuse, meet legal obligations, and understand general usage so we can improve Combup.
We may use your chats with the assistant to improve our own search systems. Email addresses, phone numbers, postal addresses and ID numbers are masked automatically before such records are stored. To turn this off for your account, email [email protected] and we will do it right away.
The AI assistant
Your messages to the assistant are sent to Anthropic, which provides the Claude AI model, so that it can generate a reply. Anthropic processes them as our service provider. Please do not share sensitive personal information in chats. Suggestions are for general information and can be wrong; see the Terms.
Emails
- Account emails (welcome, subscription, security) are needed to provide the service.
- Other emails, such as tips, product news, picks and offers, can be turned off at any time. Every such email includes our mailing address and a one-click unsubscribe link, and we honor unsubscribe requests promptly.
- We do not use open-tracking pixels. Links in emails pass through combup.com so we can count which link was clicked.
Who we share it with
We share personal information only with service providers that process it on our behalf, and only as needed for the purposes above:
- Hosting: Hetzner, with servers in Germany.
- Network and security: Cloudflare.
- AI assistant: Anthropic (Claude).
- Email delivery: Resend.
- App notifications: Expo and Apple's push notification service, if you allow notifications in the app.
- Sign-in: Google or Apple, if you choose to sign in with them.
- Payments: Paddle.com Market Ltd., our Merchant of Record, which processes payment, tax, receipt and fraud-prevention data under its own privacy policy.
We may also disclose information when the law requires it, to protect the rights and safety of our users, or to a successor if Combup is sold or merged, which would remain bound by this policy.
Do Not Sell or Share My Personal Information
We do not sell your personal information and we do not share it for targeted (cross-context behavioral) advertising. Combup US pages do not load advertising or third-party tracking scripts and do not set advertising cookies. Because we do not sell or share, there is nothing you need to opt out of. We also treat a Global Privacy Control signal from your browser as a valid request to opt out of any sale or sharing. If this ever changes, we will update this policy before it happens and give you a way to opt out.
Cookies and Do Not Track
We use only necessary cookies: a secure cookie that keeps you signed in and a short-lived cookie that protects Google sign-in. Paddle's checkout may use Paddle's own cookies to process your payment. We do not track you across other websites and we do not allow third parties to collect information about your activity on Combup US over time and across websites. Because we do not track you, we respond to a browser "Do Not Track" signal the same way we treat every visitor: no cross-site tracking.
How long we keep it
Account, chat, saved item and price alert data are kept until you delete them or your account; notifications are kept for 90 days and weekly picks for 12 weeks. Subscription and payment records are kept after account deletion only as long as tax and accounting laws require, up to 10 years. Receipts are issued and kept by Paddle. Server logs are temporary. Records of your email choices are kept as long as needed to prove we honored them. Deleted data can remain in backups for up to 30 days before it is removed from them too.
Where your information is processed
Combup is operated from Türkiye and your information is stored on servers in Germany. Some service providers listed above process information in the United States, the European Union or the United Kingdom. We protect information with encryption in transit, access controls and regular backups.
Children
Combup is not directed to children under 13 and we do not knowingly collect personal information from them. If we learn that a child under 13 has given us personal information, we delete it. If you believe this has happened, email [email protected].
Your choices and rights
State privacy laws such as the California Consumer Privacy Act apply to businesses above certain size thresholds (for example, in California, annual revenue above the legal threshold, personal information of 100,000 or more consumers or households, or earning half of revenue from selling or sharing personal information). Based on our current size, we believe these laws do not yet apply to Combup. We nevertheless offer the following to every user, wherever you live:
- Access and a copy of the personal information we hold about you;
- Correction of inaccurate information;
- Deletion: delete your account and all your chats at any time with Delete account in the account menu, or ask us to delete specific information;
- Opting out of non-essential emails with the link in each email; and
- Appeal: if we decline a request, reply to our answer and we will review it again.
To make a request, email [email protected] from the email address on your account, so we can confirm it is you. You can also ask someone to act for you if you give them written permission. We aim to answer within 30 days, and we will never treat you differently for making a request.
Changes to this policy
When we change this policy we update the effective date above. For material changes we notify you by email or in the service before they take effect.
Contact
Questions or requests: [email protected]. EMİRHAN GÜVEN GÜVEN YAZILIM HİZMETLERİ, Cennet Mah., Hürriyet Caddesi, Koza Apt. No: 83, Door 3, 34290 Küçükçekmece, Istanbul, Türkiye.