Refund and Cancellation Policy

Last updated 29 October 2026

This policy applies to Combup Premium bought on the web by customers in the United Kingdom. Web purchases are sold by Paddle.com Market Ltd. as Merchant of Record, and refunds are paid by Paddle. Combup handles your request and asks Paddle to make the refund.

Your 14-day right to cancel

If you're a consumer, you can cancel a new Premium subscription, monthly or annual, within 14 days of the day you subscribe, without giving a reason. This is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Premium starts as soon as your payment goes through, so you can use it during the 14 days.
• The Regulations allow a trader to keep a proportionate amount for a service provided during the cancellation period when the customer asked for it to start straight away. We don't charge this: if you cancel within the 14 days, we refund the whole payment, VAT included. On the annual plan, that's the full annual price.
• We refund you within 14 days of the day you tell us that you're cancelling. Your Premium access ends when you cancel this way.

How to cancel within the 14 days

Tell us clearly that you want to cancel, in any of these ways:

• email [email protected] from the email address on your account;
• reply to your Paddle receipt; or
• write to us using the contact details at the end of this page.

My subscription > Manage subscription in your account menu stops future renewals. On its own it doesn't tell us you want your money back, so if you're within the 14 days, please also email us.

You may use the model cancellation form in Schedule 3 to the Regulations, but you don't have to. It's enough to send your message before the 14 days are over.

After the 14 days: monthly and annual renewals

Premium renews every month or every year, depending on the plan you chose, until you cancel. You can cancel at any time, and you keep Premium until the end of the period you've paid for (on the annual plan, the year you've paid for). Renewals don't start a new 14-day cancellation period, unless the law gives you that right, and monthly and annual renewal payments aren't partly refunded for unused days or months, except in the cases below.

If you switch from the monthly to the annual plan with Switch to annual in your account, the unused part of your monthly period isn't paid back; it's credited proportionally against the annual price, and the remaining amount is charged straight away. You see the amount before you confirm.

Refunds at any time

Whenever it happens, we refund:

• duplicate or accidental charges for the same period;
• a charge made after you cancelled;
• a period in which Premium was unavailable for a significant time because of a problem on our side; and
• any payment where UK law requires a refund or a price reduction, for example under the Consumer Rights Act 2015 if Premium isn't provided with reasonable care and skill and we can't put it right.

Premium bought in the Combup app

Subscriptions bought in the app are sold and billed by Apple (App Store) or Google (Google Play), and only they can refund them. For an App Store purchase, request a refund at reportaproblem.apple.com. For a Google Play purchase, request it from Google Play. Their own refund rules apply, and your statutory rights are not affected.

How refunds are paid

Paddle refunds the payment to the payment method you used. Depending on your bank or card issuer, it usually appears within 5 to 10 working days. Please contact us before disputing a charge with your bank; we can usually sort out the problem faster.

Your rights

This policy adds to, and doesn't limit, your rights under UK consumer law or under Paddle's buyer terms.

Contact

[email protected] · EMİRHAN GÜVEN GÜVEN YAZILIM HİZMETLERİ, Cennet Mah., Hürriyet Caddesi, Koza Apt. No: 83, Door 3, 34290 Küçükçekmece, Istanbul, Türkiye. We usually answer within 2 working days.