Terms of Service

Last updated 11 November 2026

These terms apply when you use Combup in New Zealand (combup.com/nz) and when you buy Combup Premium as a customer in New Zealand. Please read them before you create an account or subscribe. By creating an account or subscribing you agree to them. If you don't agree, please don't use the service.

1. Who we are

Combup is operated by EMİRHAN GÜVEN GÜVEN YAZILIM HİZMETLERİ, a sole proprietorship registered in Türkiye ("Combup", "we", "us"). Postal address: Cennet Mah., Hürriyet Caddesi, Koza Apt. No: 83, Door 3, 34290 Küçükçekmece, Istanbul, Türkiye. Email: [email protected]. We usually answer within 2 working days.

2. The service

Combup is a software service that brings the current products of fashion stores that sell in New Zealand into one place, lets you search and filter them, and helps you find products and outfits with a smart assistant. Combup is not a shop or a marketplace. The only thing Combup sells is the Combup Premium subscription. We don't sell the products you see, we don't take payments for stores, and we aren't a party to your purchases from them.

3. Product information and buying from stores

• Product names, prices, availability, sizes and images are collected regularly from stores' public pages. They can change at any time and may be out of date when you see them. Prices are shown in New Zealand dollars as the store shows them to customers in New Zealand.
• The price, availability and terms that apply are the ones on the store's website when you buy. You buy on the store's own website, under that store's terms, delivery and returns policies. The store is responsible for the product and the sale, and your consumer guarantees for the product are against the store.
• Combup doesn't currently receive commissions or payments from the stores shown. If that changes, we'll say so clearly next to the links it applies to.

4. Your account and age

• You must be at least 13 years old to use Combup. If you're under 18, you may use Combup only with the involvement of a parent or guardian, who should make any purchase.
• Keep your sign-in details secure and tell us at [email protected] if you think your account has been misused.
• You can delete your account at any time from the account menu. Deleting your account doesn't cancel a subscription bought through Apple or Google; cancel that in your App Store or Google Play settings.

5. Plans

The Free plan includes search, filters, price comparison, similar items, saved items and 5 questions a day to the smart assistant. Combup Premium adds 100 questions a day with the Premium assistant, which searches more deeply across stores, and photo search: find the closest matches in stores that sell in New Zealand from a photo of a piece. Each photo search uses one question, which is given back if nothing similar is found. The same account and the same Premium subscription also work on Combup in the other countries where it's available. The current plans and prices are on the Pricing page.

6. Price, GST and Paddle

Combup Premium on the web is sold by Paddle.com Market Ltd. ("Paddle"), our reseller and Merchant of Record. Paddle takes your payment, accounts for GST, issues your receipt and handles payment questions under its own buyer terms. Combup provides the service and support. The price is NZ$8.99 a month or NZ$69.99 a year, depending on the plan you choose, including GST. The checkout shows the currency and the full amount before you pay. Your card details are handled by Paddle and never reach Combup.

7. Automatic renewal and cancelling

• Premium is a subscription that renews automatically every month at NZ$8.99 on the monthly plan, or every year at NZ$69.99 on the annual plan, GST included, charged to your payment method on each renewal date, until you cancel. We show this next to the subscribe button, and you confirm it in the checkout before you pay.
• After you subscribe, Paddle emails you a receipt showing the amount, the renewal date and how to cancel.
• You can cancel online at any time: open the account menu, choose My subscription, then Manage subscription. You can also use Manage subscription on the Pricing page, the link in any Paddle receipt, or email [email protected].
• Cancelling stops future payments. You keep Premium until the end of the period you've paid for and you aren't charged again. On the annual plan, that's the end of the year you've paid for, and unused months aren't partly refunded, except under the money-back guarantee (section 8) or where New Zealand consumer law gives you a right to a refund (section 9).
• Switching from monthly to annual: with an active monthly web subscription, you can choose Switch to annual in your account. The unused part of your monthly period is credited proportionally, the remaining amount is charged straight away and your new annual period starts when you switch; you see the amount before you confirm. Switching from annual to monthly isn't available on the web: you can cancel your annual plan and start a monthly one when the paid year ends.
• If a renewal payment fails, Paddle may try again for a short time. Premium ends if the payment can't be collected.

8. Our 14-day money-back guarantee

If this is the first Premium subscription on your Combup account, monthly or annual, you can ask for a full refund within 14 days of the day you subscribe, without giving a reason. This guarantee is our own promise and is offered once per account; it is in addition to your rights under the Consumer Guarantees Act 1993.

• Premium starts as soon as your payment goes through, so you can use it during the 14 days.
• To use the guarantee, email [email protected] or reply to your Paddle receipt and tell us that you want your money back. Manage subscription on its own only stops future renewals, so please also email us if you want your refund.
• We refund the whole payment, GST included, within 14 days of the day you ask, to the payment method you used. Premium ends when we refund it.

Monthly and annual renewals aren't covered by the guarantee. More detail, including the other cases in which we refund, is in our Refund and Cancellation Policy.

9. Your rights under New Zealand consumer law

If you're a consumer, the Consumer Guarantees Act 1993 gives you guarantees that can't be excluded: our service must be carried out with reasonable care and skill, be reasonably fit for any particular purpose you made known to us, and be completed within a reasonable time. If it isn't, you can ask us to fix the problem. If we don't fix it within a reasonable time, or the failure is of a substantial character, you can cancel and get a refund for the unused portion, and you can claim compensation for any reasonably foreseeable loss or damage. The Fair Trading Act 1986 also protects you against misleading conduct.

We also refund duplicate charges, charges made after you cancelled, and periods when Premium was unavailable for a significant time because of a problem on our side. Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that can't lawfully be excluded or limited.

10. Price changes

We'll email subscribers at least 30 days before a Premium price change takes effect. The new price applies from the first renewal after that notice. If you don't accept it, you can cancel before that renewal.

11. The smart assistant

• The assistant's suggestions are generated automatically by AI and are for general information and inspiration. They can be incomplete or wrong. Check the product, size, material and price on the store's website before you buy.
• The assistant doesn't give professional advice of any kind, including medical, legal or financial advice.
• How your chats are processed, including by our AI service provider, is explained in the Privacy Policy.
• Daily question allowances reset at midnight Turkey time (10am New Zealand time during daylight saving time, 9am at other times of the year) and don't carry over. A message that fails for a technical reason isn't counted.

12. Acceptable use

Please don't misuse Combup. For example, don't scrape or resell Combup's data or pages, access the service by automated means other than the features we provide, try to break or overload it or get around its limits, or use it to break the law or harm others. We may limit or suspend an account that does these things. If we close your account without a good reason, we'll refund any unused part of a period you've paid for.

13. Our responsibility to you

• If we fail to comply with these terms or the consumer guarantees, we're responsible for loss or damage you suffer that is a reasonably foreseeable result of that failure.
• We provide Combup for domestic and personal use. To the extent the law allows, we aren't responsible for any loss of profit, loss of business, business interruption or loss of business opportunity.
• We aren't responsible for stores' products, prices, delivery or service, or for the content of their websites.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law doesn't allow us to limit or exclude, including your rights under the Consumer Guarantees Act 1993.

14. Store content, trade marks and takedown requests

• Store and brand names, product names, trade marks and product images belong to their owners. They're shown only to identify products and link to the stores that sell them. Combup isn't affiliated with, sponsored by or endorsed by these stores or brands unless we say so.
• Combup's own software, design, text and brand belong to Combup.
• Copyright or trade mark complaints: if you believe something on Combup infringes your rights, email [email protected] with your name and contact details, the work or mark concerned, the address (URL) of the material on Combup, and a statement that the information in your notice is accurate and that you own the rights or are authorised to act for the owner. We review notices promptly and remove or disable material that we find infringing. If your material was removed and you think that was a mistake, reply with an explanation and we'll review it again.
• Stores that don't want to be listed: a store or brand can ask us to remove its products by emailing [email protected] from an address at the store's domain. We apply the request within 48 hours. Our crawler, CombupBot, follows the robots.txt rules written for it (User-agent: CombupBot); see combup.com/bot.

15. Changes to these terms

We may update these terms, for example to reflect changes in the law or in the service. For material changes we'll tell you by email or in the service before they take effect. If you don't agree, you can stop using the service and cancel your subscription before the change applies to you.

16. Complaints and the law that applies

If you have a problem with Combup, please email [email protected] first and describe it. We'll try to resolve it with you within 30 days. You can also get free advice from Consumer Protection (consumerprotection.govt.nz) or take a claim to the Disputes Tribunal.

These terms are governed by the laws of the Republic of Türkiye. If you live in New Zealand, this doesn't take away the protection of the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other mandatory New Zealand laws, and you can bring proceedings in the New Zealand courts or the Disputes Tribunal.

17. Accessibility

We aim for Combup to meet the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. If something is hard to use, email [email protected].