Refund and Cancellation Policy

Last updated 11 November 2026

This policy applies to Combup Premium bought on the web by customers in New Zealand. Web purchases are sold by Paddle.com Market Ltd. as Merchant of Record, and refunds are paid by Paddle. Combup handles your request and asks Paddle to make the refund.

Our 14-day money-back guarantee

If this is the first Premium subscription on your Combup account, monthly or annual, you can ask for a full refund within 14 days of the day you subscribe, without giving a reason. The guarantee is our own promise, offered once per account, and it adds to your rights under the Consumer Guarantees Act 1993.

• Premium starts as soon as your payment goes through, so you can use it during the 14 days.
• We refund the whole payment, GST included. On the annual plan, that's the full annual price.
• We refund you within 14 days of the day you ask. Your Premium access ends when we refund it.

How to ask for a refund

Tell us clearly that you want your money back, in any of these ways:

• email [email protected] from the email address on your account;
• reply to your Paddle receipt; or
• write to us using the contact details at the end of this page.

My subscription > Manage subscription in your account menu stops future renewals. On its own it doesn't tell us you want your money back, so if you're within the 14 days, please also email us.

Monthly and annual renewals

Premium renews every month or every year, depending on the plan you chose, until you cancel. You can cancel at any time, and you keep Premium until the end of the period you've paid for (on the annual plan, the year you've paid for). Renewals aren't covered by the money-back guarantee, and renewal payments aren't partly refunded for unused days or months, except in the cases below.

If you switch from the monthly to the annual plan with Switch to annual in your account, the unused part of your monthly period isn't paid back; it's credited proportionally against the annual price, and the remaining amount is charged straight away. You see the amount before you confirm.

Refunds at any time

Whenever it happens, we refund:

• duplicate or accidental charges for the same period;
• a charge made after you cancelled;
• a period in which Premium was unavailable for a significant time because of a problem on our side; and
• any payment where the Consumer Guarantees Act 1993 gives you a right to a refund or compensation, for example a failure of a substantial character, or a failure we don't fix within a reasonable time.

Premium bought in the Combup app

How refunds are paid

Paddle refunds the payment to the payment method you used. Depending on your bank or card issuer, it usually appears within 5 to 10 working days. Please contact us before disputing a charge with your bank; we can usually sort out the problem faster.

Your rights

Our services come with guarantees that can't be excluded under the Consumer Guarantees Act 1993. This policy adds to, and doesn't limit, those rights or your rights under Paddle's buyer terms.

Contact

[email protected] · EMİRHAN GÜVEN GÜVEN YAZILIM HİZMETLERİ, Cennet Mah., Hürriyet Caddesi, Koza Apt. No: 83, Door 3, 34290 Küçükçekmece, Istanbul, Türkiye. We usually answer within 2 working days.